FAQ

  • Q: What is your return policy?

    HOW TO RETURN PRODUCT:

    Contact us via email (dspize@gmail.com) 

    • Order Number.
    • Item you are returning.
    • Reason of Return.
    • Photo proof of fault or damage.

    Once recieved, we will arrange a refund or replacement (of your choice) if request meets our return policy.

    WHAT CAN BE RETURNED:

    Only items that are faulty/damaged or have a faulty print may be returned. 

    WHAT CANNOT BE RETURNED:

    • No returns will be accepted after 14 days of receipt of purchase.
    • Errors in approved proofs.
    • Items with noticeable wear.
    • Change of mind.
    • Low quality images.
      - Our designer will alert you if your design is low quality for custom work.
    • Wrong garment size. Please choose carefully.
      - Sizing guides provided on our size chart page.
    • Courier delays.
      - This is out of our control, to ensure your products make it to you on time please order in advanced.

    SHIPPING CHARGES:

    All shipping charges for returning products to us must be paid by the customer. We do not reimburse shipping charges.

  • Q: Does adding an item to my cart reserve it? A: Our stuff sells out fast! Adding an item to your cart does not reserve or hold the item. It can still be purchased by other customers before you checkout and complete your order.
  • Q: How long does it take to ship my order? A: All products ship within approximately 3-5 working days of the order being placed. A tracking link will be sent. We use a 1-2 day tracked courier within New Zealand. In the unlikely event there are any delays, you will be notified via email. 
  • Q: Do you ship internationally? A: Yes! To Australia only at this time. International shipping prices vary by country and the weight of your order. A: All products ship within approximately 5-7 working days of the order being placed. A tracking link will be sent. We use a 3-4 day tracked courier to Australia. In the unlikely event there are any delays, you will be notified via email. For international orders that have been in transit for over 20 days, please reach out to your local customs office to see if the package is available for pickup or has otherwise been held up due to customs fees.
  • Q: How can I track my order? A: At times, the courier will not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update. Once your order has left our facility, we no longer have any contact or control over it, and you will need to get in contact with the courier directly for any information. If an order has been marked as delivered, we have no contact with it, and you will need to get in direct contact with the courier with any questions or concerns you may have.
  • Q: What should I expect during sale activity or promotional periods? A: Please note that during sale activity or promotional periods, your order may take up to 10-14 working days to be delivered.